If you have this page bookmarked, you should update your bookmark. You should bookmark our new online website, https://my.backtrackonline.com. This page will no longer work after 12/16/2016.
BackTrack New Online Website!
BackTrack is pleased to announce a new and improved online website for our clients to order and retrieve their background check reports. This new website has a new
URL and you have to set a new password.
To start using our new online website:
Go to https://my.backtrackonline.com
Click Client Login
Click the Forgot Password
link on the Client Login page.
Enter your Username and click the Submit Button.
You will then receive an email containing a link to click to set your password for
this new website.
After doing the above, it there are any questions or any menu options you need enabled,
. This is the fastest way to get answers
to your questions.
Some new features include:
- When ordering, your own usual and optional services including customized packages
will appear to choose from instead of our entire list of services. This will make
knowing which services to order much easier and ensure you order exactly what you
- You can login one time and have access to both ordering and viewing background checks.
There are now 3 different ways to order online.
Order - Client Entry
Order - Applicant Entry/1 Step Method
- Place a new order or edit an incomplete order by entering the candidate information
Order – Applicant Enter/2 Step Process
- Place an order online and have the candidate complete the online application. The
candidate will automatically receive an email instructing them to complete the BackTrack
online application. The candidate will only have to complete the sections of our
application that are necessary depending on the services you have selected. When
the candidate submits the completed application, you will receive another email
notification that the background check report has been initiated.
- BackTrack will supply you with a Candidate Instruction sheet to give your candidates
instructing them to complete BackTrack's online application. When the candidate
completes the application, you will receive an email notification. You can then
view the applications before you place the order for the background check.
We appreciate your business and are pleased to roll out the upgraded site. Many
of the changes are readily apparent but send an email to firstname.lastname@example.org
if you would like an introductory tutorial.
Need to Add Additional Users?
Please send an email to email@example.com
. Include the new user's information in the email (Name, Number, Email)
Noteworthy and Important News and Updates
New Release Authorization: Due to increased litigation regarding background checks, BackTrack is pleased to announce that we have a new disclosure and release authorization available for our clients.
Click here to access your new copy.
Background Checks. What Employers Need to Know: This is a joint publication created by the Federal Equal Employment Opportunity Commission (EEOC) and the Federal Trade Commission (FTC) regarding the ordering and use of information obtained in a background check.
Click to read.
Adverse Action Guide for Employers: Click here for a simple question and answer guide for employers regarding the Fair Credit Reporting Act (FCRA) and background checks.
Ban the Box Legislation Updates: This page is maintained by the National Employment Law Project (NELP) and contains the most up-to-date information regarding state and municipality Ban the Box legislation.
Click here to read.